% This file was created with Citavi 4.6.0.0

@inproceedings{Greve.2005,
 author = {Greve, Goetz and Albers, S{\"o}nke},
 title = {Technology Usage in Customer Relationship Management -- An Examination of Performance Impacts},
 editor = {Tuzhilin, Alexander and Winer, Ross},
 booktitle = {Proceedings of the 2005 International Workshop on Customer Relationship Management},
 year = {2005}
}